FAQ
Frequently asked questions
What are your opening hours?
Tuesday to Sunday, 9 am to 9 pm. Closed on Mondays.
How do I book?
Online on the Book page, through the voice concierge, on WhatsApp or by phone. You choose the service, the professional and the time.
Do I need to pay a deposit?
Some longer services require a deposit by Mobile Money (MTN, Moov) or card to hold the time slot. It is deducted from the final price.
Can I cancel or reschedule?
Free rescheduling or cancellation up to 24 hours before your appointment. After that, the deposit is kept. The link to manage your booking is in your confirmation email.
How does the loyalty programme work?
Create your client account: you earn points for every completed service and every shop purchase, plus bonuses (welcome, birthday, referral). Redeem them for discounts or free services from your account.
Is the AI preview accurate?
It is a preview for inspiration and is not binding. Your professional confirms what is feasible at the salon. Your photo is not stored.
Can I buy the products you use?
Yes, in our online shop, with pick-up at the salon or delivery in Cotonou.
Men’s cuts & beard
Do you cut children’s hair?
Yes, just mention the age when booking.
Should I come with washed hair?
No, a wash can be added at the salon.
Women’s cuts & styling
Do you work with natural hair?
Yes, Régina specialises in natural (nappy) hair.
Braids for men & women
Are extensions included?
To be confirmed when booking, depending on the style.
Locs
Do you do starter locs?
Yes, on hair that is long enough — we will advise you at the appointment.
Natural hair & treatments
Do you sell the products you use?
Yes, you will find them in our shop.
Facials
Are the facials suitable for men?
Yes, all our treatments are unisex.
Manicure, pedicure & nails
Do you do pedicures for men?
Yes.
Make-up
Do you travel to clients?
Not at launch: all services take place at the salon.
Massage & wellness
Are there any contraindications?
Please mention any pregnancy, injury or medical treatment when booking.